All help and support you need to use CISA AERO

Getting started...

Click here to open your friendly step-by-step guide to getting started on CISA AERO.
 

Guides and FAQs grouped by topic...

Troubleshooting

  1. I cannot read/write a card
  2. Mac® - Installing the USB reader and CISA Reader App
  3. Windows 11 - CISA Reader App

Keys

  1. New card
  2. Change programming
  3. Assign card
  4. Read
  5. Block card
  6. New UNIKA key

Doors

  1. Adding a door
  2. Initialize an electronic device
  3. How do I open a door?
  4. How does the e-lock work?
  5. How does the wall reader work?
  6. How does the e-cylinder work?
  7. Visual signals
  8. Lock events log

Maintenance

  1. Synchronizing an electronic device
  2. Change batteries (eSIGNO Lock)
  3. Installing an electronic cylinder
  4. Mount / Dismount e-cylinder
  5. Change batteries (electronic cylinder)

System

  1. Requirements
  2. Installing the USB reader
  3. Login
  4. Read/write settings (CISA Reader App)
  5. Account with username and password
  6. Multi-users
  7. Time Zone Settings

AERO X

  1. Guest Card and User/Staff Card
  2. Home tab

AERO Smart Access

  1. Opening locks with a smartphone
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